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Hotels.com has launched of a fresh business travel solution that makes the task of booking hotels for business purposes simpler, quicker and more rewarding for independent business tourists. The tool is available through the Hotels.com website and application (where applicable) and gives users opportunity to turn on business travel mode according to their needs, set preferences for hotels and manage business trips effortlessly.
The launch reflects the changing landscape of corporate travel, as more professionals continue to travel for work compared with the period before the COVID-19 pandemic. New research from Hotels.com indicates that more than one-third of American travellers are now taking more business trips than they did before the pandemic, highlighting a continued recovery and evolution of the business travel sector.
The latest platform aims to support travellers who arrange their own work accommodation rather than relying on corporate booking systems. By combining personalised search tools, flexible booking options and loyalty benefits, Hotels.com is positioning the experience as a practical solution for modern professionals balancing efficiency, comfort and value.
A New Digital Experience Designed Around Business Travellers
The new Hotels.com business travel mode focuses on reducing the time and effort required to organise frequent work trips. Instead of manually adjusting filters for every reservation, travellers can save their preferred hotel conditions and apply them whenever they search for business accommodation.
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Once activated, the personalised business mode automatically highlights properties that match selected preferences. These options can include refundable rates, hotel categories, guest ratings, included amenities and maximum nightly budgets.
The feature is particularly aimed at self-booking professionals who need flexibility and speed when arranging last-minute meetings, conferences, client visits or regular corporate journeys.
Travellers can continue using the same Hotels.com account for both professional and leisure trips, allowing bookings, rewards and travel history to remain together in one place.
Quick Rebook Helps Frequent Travellers Save Valuable Time
For professionals who regularly return to the same destinations, finding a familiar hotel can often become a repetitive task. Hotels.com has introduced Quick Rebook to address this challenge by allowing users to reserve a preferred property again within only a few steps.
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The feature is designed for business travellers who frequently visit the same cities and want a faster way to repeat successful accommodation choices.
Instead of searching through multiple listings, comparing options and rebuilding preferences, returning guests can quickly access previous choices and complete future reservations more efficiently.
This approach supports a growing demand among business travellers for technology-driven tools that reduce administrative tasks and allow them to focus more on the purpose of their journey.
Personalised Hotel Preferences Create More Relevant Search Results
The business travel experience allows users to customise their accommodation requirements according to their individual needs or company policies.
Travellers can select preferences such as:
- Fully refundable accommodation
- Complimentary breakfast options
- Hotels with fitness facilities
- Preferred star ratings
- Strong guest review scores
- Maximum nightly spending limits
When business mode is enabled, Hotels.com uses these saved choices to present more relevant hotel recommendations.
This personalised approach helps travellers avoid repeating the same search process and makes it easier to identify hotels that meet professional requirements while still offering comfort and convenience.
Business Trips Can Now Deliver Personal Travel Rewards
A major part of the new experience is the ability for travellers to earn rewards from eligible business stays.
Hotels.com members can collect rewards from work-related hotel bookings and use those benefits towards future travel. This allows professional journeys to create value beyond the business trip itself.
Through the Save Your Way programme, members can choose how they benefit. Travellers can either apply their member discount immediately when booking or save that discount as rewards for a future trip.
The system gives professionals greater flexibility by allowing them to decide when and how they want to use their travel savings.
Flexible Hotel Options Support Changing Business Plans
Business travel schedules can often change due to meetings, events, weather conditions or shifting company requirements. To address this uncertainty, Hotels.com allows travellers to filter for fully refundable accommodation.
Many refundable bookings may allow cancellation between 24 and 48 hours before check-in, although conditions differ depending on the property and selected rate.
This flexibility provides additional confidence for professionals who need to adjust plans without losing the full value of their reservation.
However, travellers are encouraged to review individual hotel cancellation rules before confirming bookings, as policies vary between properties.
24/7 Customer Support Provides Assistance During Trips
Hotels.com has also included continuous customer support for business travellers who need assistance before or during their journeys.
Support is available around the clock through chat and phone services, helping customers manage booking changes, resolve issues and receive guidance when required.
For business travellers dealing with tight schedules, immediate access to assistance can be particularly important when unexpected changes occur.
Business and Leisure Travel Managed Through One Account
Modern travellers often combine professional and personal journeys, creating demand for platforms that support multiple travel purposes.
Hotels.com’s new business travel experience allows users to move between business and leisure searches while keeping all eligible bookings and rewards connected within a single account.
Travellers can activate business mode when planning work accommodation and return to standard searches when arranging holidays or personal trips.
This unified approach removes the need to manage separate accounts or loyalty profiles.
Membership Benefits Add More Value for Frequent Travellers
Hotels.com members can continue accessing savings through the platform, including discounts of up to 20% on thousands of hotels.
Platinum members can receive additional savings, helping frequent travellers stretch their accommodation budgets further.
The platform also provides access to VIP Access properties, where members may receive additional benefits without needing to reach difficult loyalty status requirements.
Participating VIP Access hotels are selected based on strong guest ratings and may provide benefits such as room upgrades, food and beverage credits or other property-specific advantages.
Business Travel Demand Continues to Rise Worldwide
The launch arrives as corporate travel patterns continue changing. Many professionals are travelling more frequently than during the pandemic period, while businesses and individuals are seeking greater efficiency from travel technology.
Research from Hotels.com shows that 37% of respondents are travelling more often for work today compared with before COVID-19.
Certain periods of the year remain particularly busy for corporate journeys, with June and September emerging as important months for business travel activity.
When selecting hotels for work trips, travellers place strong importance on practical benefits. Complimentary breakfast remains one of the most valued features, followed by loyalty rewards and flexible arrival or departure options.
These preferences highlight how business travellers increasingly look beyond basic accommodation and expect hotels to provide convenience, savings and services that support their working lifestyle.
Hotels.com Expands Its Role in the Changing Business Travel Market
The introduction of business travel mode represents Hotels.com’s effort to adapt to a more independent and technology-focused corporate travel environment.
As more professionals manage their own bookings, travellers are looking for platforms that combine speed, personalisation and rewards in one experience.
By offering saved preferences, faster repeat bookings, flexible accommodation choices and loyalty benefits, Hotels.com aims to make business travel simpler while creating additional value for users.
The new experience is available from 1 September 2026 through the Hotels.com website and app in supported markets.
Frequently Asked Questions About Hotels.com Business Travel Experience
What is the new Hotels.com business travel feature?
The business travel experience is a personalised booking option designed for travellers who arrange their own work accommodation. It allows users to save preferences, discover suitable hotels, access flexible booking choices and earn rewards from eligible business stays.
Who can use Hotels.com business travel mode?
The feature is designed for professionals who book their own business accommodation and want faster searches, saved preferences and rewards from eligible hotel stays.
How does Hotels.com business mode work?
Travellers select their preferred business travel requirements once and activate business mode whenever they begin a work-related hotel search. The platform then displays hotels matching those preferences.
Can travellers earn rewards from business hotel bookings?
Yes. Eligible business stays can generate rewards that members can use towards future travel.
Can rewards from work trips be used for holidays?
Yes. Rewards earned through eligible business bookings can be used for future personal travel.
Can business travellers book refundable hotels?
Yes. Users can search for fully refundable stays, although cancellation rules depend on each hotel and booking rate.
Can the same Hotels.com account be used for work and leisure trips?
Yes. Travellers can switch between business and leisure travel modes while keeping bookings and rewards together in one account.
What is Quick Rebook?
Quick Rebook allows returning travellers to reserve preferred hotels faster by reducing the number of steps required for repeat bookings.
Is customer assistance available for business travellers?
Yes. Hotels.com provides customer support through chat and phone services 24 hours a day.
Are VIP Access benefits available immediately?
Members may receive benefits at participating VIP Access properties from eligible stays. Available benefits vary by hotel and may include upgrades, credits or other services.
Are cancellation rules identical across hotels?
No. Each property sets its own cancellation terms. Travellers should check the specific conditions before confirming a reservation.
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