Published on
September 27, 2025
Novotel has recently made significant leadership changes in two of its key properties, with new appointments in Guwahati and Mumbai. Rumi Crasto has been promoted to Front Office Manager at Novotel Guwahati GS Road, while Rajnish Sharma steps in as the Food and Beverage Manager at Novotel Mumbai Juhu Beach. These strategic moves reflect the brand’s continued commitment to delivering outstanding guest experiences. With Rumi Crasto’s extensive experience in hospitality, her promotion aims to enhance the operational efficiency and guest satisfaction at Novotel Guwahati. Similarly, Rajnish Sharma brings over ten years of expertise in the food and beverage sector, ensuring Novotel Mumbai strengthens its dining experience. These new appointments at Novotel in Guwahati and Mumbai reinforce the brand’s dedication to offering exceptional service, innovation and leadership in India’s competitive hospitality market.
Rumi Crasto’s Promotion at Novotel Guwahati GS Road
At Novotel Guwahati GS Road, Rumi Crasto’s promotion to Front Office Manager comes as a recognition of her eight years of experience in the hospitality sector. Her previous roles at notable brands such as Novotel Mumbai, Radisson Kandla, Radisson Mumbai and The Zuri Kumarakom Kerala Resort & Spa have given her valuable insight into guest services, operational efficiency and leadership. In her new role, she will oversee the entire front office operations at Novotel Guwahati, with a focus on enhancing guest satisfaction and operational performance.
Rumi Crasto has consistently demonstrated a strong commitment to service excellence and this promotion highlights her ability to lead with precision and care. Her role at Novotel Guwahati will involve ensuring seamless guest experiences, driving revenue per service (RPS) and maintaining the hotel’s high standards in guest services. This promotion is seen as a well-deserved recognition of her dedication to guest loyalty and operational efficiency.
Rajinsh Sharma’s Appointment at Novotel Mumbai Juhu Beach
At Novotel Mumbai Juhu Beach, Rajnish Sharma’s appointment as Food and Beverage Manager signals a renewed focus on enhancing the guest dining experience. Sharma, with over ten years of experience in the food and beverage industry, brings a wealth of expertise from previous roles with leading international brands such as Marriott International, Hilton, The Leela and Sheraton. His experience spans operational management, menu innovation and team leadership, equipping him to drive the property’s food strategy to new heights.
Sharma’s new role at Novotel Mumbai will see him oversee the culinary and beverage operations, ensuring that the hotel maintains its position as a leading destination for both in-house guests and local diners. Under his leadership, the focus will be on creating dining experiences that balance global standards with local sensibilities, a critical approach given Mumbai’s evolving dining landscape.
The property’s reputation as a hub for both leisure and business travelers makes food and beverage offerings central to its competitive positioning. With Sharma’s leadership, Novotel Mumbai aims to continue delivering exceptional dining experiences, strengthening the connection between the hotel and its guests.
Significance in India’s Hospitality Landscape
The promotions of Rumi Crasto and Rajnish Sharma highlight the ongoing changes in the Indian hospitality sector, where the emphasis on service excellence and leadership is increasing. Both Novotel properties, Guwahati and Mumbai, are responding to the growing demands of the Indian market by focusing on the development of internal leadership and innovation in guest services.
In Guwahati, Novotel’s efforts under Rumi Crasto’s leadership aim to solidify its position as a top choice for both business and leisure travelers. With her extensive experience, Crasto is expected to further enhance the hotel’s front office operations, ensuring that the hotel continues to deliver exceptional experiences to guests in this growing market.
Similarly, in Mumbai, the appointment of Rajnish Sharma demonstrates the hotel’s commitment to refining its food and beverage offerings, positioning Novotel Mumbai as a premier destination for dining experiences that appeal to both local and international guests. Sharma’s international expertise is expected to play a key role in ensuring that the hotel’s dining options remain innovative and in tune with current global and local trends.
Future of Novotel in India
These leadership appointments are a clear indication of Novotel’s forward-looking approach in India, with a strong emphasis on operational excellence and superior guest satisfaction. Novotel Guwahati and Novotel Mumbai are poised to further build on their reputations as leading properties in their respective markets. The leadership of Rumi Crasto and Rajnish Sharma is expected to play an instrumental role in continuing to elevate the guest experience at both hotels, ensuring they remain competitive in an increasingly dynamic hospitality landscape.
As India’s hospitality sector continues to thrive, these strategic appointments align with Novotel’s overarching goals of maintaining high service standards and innovating to meet the evolving needs of guests. Both properties are set to achieve new milestones in service excellence, with Crasto and Sharma at the helm, guiding their teams towards greater achievements in guest satisfaction and operational success.
