Monday, May 19, 2025
Shangri-La Bengaluru proudly announces the appointment of industry expert Ishita Makhija as its new Front Office Manager, a strategic move aimed at ushering in a new era of guest-centric luxury hospitality and team empowerment. With more than eight years of extensive experience in the luxury hospitality sector, Ishita brings a wealth of knowledge and proven expertise in elevating guest experiences through operational excellence and innovative leadership.
The appointment of Ishita Makhija is a clear reflection of Shangri-La Bengaluru’s unwavering commitment to delivering exceptional service standards and enhancing every guest’s stay with personalized, empathetic care. Her reputation for fostering a culture of genuine hospitality, combined with her sharp operational skills and dedication to mentoring teams, aligns perfectly with the hotel’s vision to continuously innovate and raise the bar for luxury service in the competitive Bengaluru market.
Throughout her career, Ishita has demonstrated a unique ability to blend strategic management with heartfelt service, focusing on creating seamless guest journeys from arrival to departure. She is widely recognized for developing impactful training programs that empower staff, optimize service delivery, and strengthen team cohesion. These qualities are particularly vital for Shangri-La Bengaluru as it seeks to maintain its status as a leading luxury hotel while adapting to evolving guest expectations in an increasingly dynamic hospitality landscape.
In addition to her operational strengths, Ishita’s leadership approach underscores the hotel’s dedication to diversity and empowerment within its workforce. By promoting an inclusive and supportive environment, she is expected to inspire the Front Office team to achieve new levels of collaboration, motivation, and professional growth.
Shangri-La Bengaluru’s decision to welcome Ishita Makhija to this pivotal role demonstrates a forward-looking commitment to excellence in luxury hospitality — one that places guests at the heart of every decision while fostering a thriving, empowered team culture. This leadership addition promises to elevate the hotel’s guest service standards and operational performance to new heights.
Shangri-La Bengaluru is proud to announce the appointment of Ms. Ishita Makhija as the new Front Office Manager, a valuable addition to the hotel’s leadership team. Bringing over eight years of expertise in luxury hospitality, Ishita is recognized for her outstanding ability to enhance guest experiences through operational excellence, team leadership, and genuine service.
Before joining Shangri-La Bengaluru, Ishita served as Guest Experience Manager at Pullman and Novotel New Delhi Aerocity. Her career journey spans notable roles at Jaipur Marriott, managerial positions at Conrad Bengaluru, Westin Hyderabad, and DoubleTree by Hilton Baani, where she consistently demonstrated a strong focus on service quality, staff development, and innovative hospitality solutions.
This appointment highlights Shangri-La Bengaluru’s dedication to promoting women leaders and nurturing a diverse, inclusive environment that empowers talent to flourish.
Mr. Andreas Streiber, General Manager at Shangri-La Bengaluru, expressed his enthusiasm: “At Shangri-
La, guest engagement is at the heart of everything we do. Ishita’s deep understanding of personalized
service and her dedication to creating meaningful guest connections make her a natural fit for our
vision. We are delighted to welcome her to the Shangri-La family and look forward to her contributions
in enhancing our guest journey.”
A strong supporter of team mentorship and advancing service innovation, Ishita has developed numerous effective training programs throughout her career. Notably, she created “Service with Empathy” and “FL-15,” which concentrate on enhancing the critical first and last fifteen minutes of a guest’s hotel experience. These initiatives have played a key role in building lasting guest connections, accelerating service recovery processes, and strengthening collaboration within teams.
“Joining Shangri-La Bengaluru is a defining milestone in my journey,” said Ms. Ishita Makhija.
“The brand’s unwavering dedication to warmth, connection, and Asian hospitality resonates deeply with
me. I am excited to work with a team that is passionate about people, and together, we will continue
creating exceptional experiences that reflect the heart of Shangri-La.”
Driven by a sharp attention to detail, a strong guest-centric approach, and motivating leadership skills, Ishita is poised to guide Shangri-La Bengaluru’s Front Office team toward a fresh chapter of outstanding service quality.
